Developing Customer Service Skills

Level: Level 1

Start date: 27 September

End date: 22 November

Day: Thursday

Time: 1 - 4pm

Fee: Free

Venue: First Steps Learning Centre - 020 7527 7002

Do you have what it takes to deal with customers?

Want to find out more? This course will cover the following:

 

  • Dealing with customers on a day to day basis
  • How to handle complaints
  • Recognising good and poor customer service
  • Benefits of positive body language
  • Customer confidentiality
  • and moreā€¦